Privacy Policy

Host account details — your name, email, and the login you use to sign in (SkyHost uses a magic-link sign-in, so we do not store a password).

Property information — what you tell SkyHost about your place: rates, availability, house rules, amenities, directions, photos, and the instructions you write for how it should reply.

Connected-channel data — when you connect your Facebook Page, we access the Page's conversations and related details (guest names, message content, and timestamps) so SkyHost can read and answer inquiries.

Guest messages — the content of conversations between your guests and your Page, which SkyHost processes to understand a question and write a reply.

Usage and technical data — basic logs, device and browser information, and analytics about how the host console is used, so we can keep the service reliable.

We use the information above to:

• run the service — read guest messages and generate replies on your behalf, check availability, quote rates, and help move bookings forward;
• keep it working — troubleshoot problems, prevent abuse, and improve the product;
• communicate with you — send account, product, and support messages.

We do not sell your data or your guests' data, and we do not use it for advertising.

SkyHost relies on a small set of trusted providers, each handling only the part they need:

• Meta / Facebook — to receive and send messages through your Page.
• AI and large-language-model providers — we send message content to these providers to generate replies. They process it to return a response and, under our agreements, do not use it to train their own models.
• Payment processors such as PayMongo — when guest payments or deposits are collected.
• Hosting and infrastructure — cloud hosting, database, and email providers that store and move data securely on our behalf.

These providers process data under their own terms and only as needed to provide their part of the service.

We keep your account and property information while your account is active. We retain conversation history so SkyHost has context for future replies and you have a record of what was said, unless you ask us to delete it.

When you close your account, we delete or de-identify personal data within a reasonable period — except where we need to keep some of it for legal, security, or accounting reasons.

Hosts — you can access, correct, export, or delete your account and property data. Just email us and we will help.

Guests — SkyHost processes guest messages on behalf of the host, who is the primary owner of that conversation. If a guest wants their information accessed or deleted, they can contact the host or us, and we will assist.

Depending on where you live, you may have additional rights under laws such as the Philippine Data Privacy Act or the GDPR. We honor those rights where they apply.

We use reasonable technical and organizational measures to protect data — encryption in transit, access controls, and trusted infrastructure. No system is perfectly secure, but we work hard to keep your information and your guests' information safe.

SkyHost is a tool for hosts running rentals and is not directed at children. We do not knowingly collect personal information from anyone under 18 as a host account holder.

We may update this policy as SkyHost evolves. If a change is material, we will flag it. Continuing to use SkyHost after an update means you accept the revised policy.

Questions about your privacy or this policy? Email us at hello@tryskyhost.com and a person will get back to you.