Shape the tone
Add communication guidance for the way your property welcomes guests.
Your voice. Your judgment. A little help from Sky.
Write the way you want Sky to sound, choose the actions it may take and try a guest question. A warm answer and a clear boundary can belong in the same conversation.
Your voice
Communication guidance
Keep replies warm, concise and appropriate for your guests.
Clear permissions
Choose what Sky may do
Choose booking permissions in your property settings.
Test Sky
Try a guest question
Explore responses without sending to a real guest.
Control that feels like hosting.
Set booking permissions
Choose the reservation steps Sky can complete through structured controls.
Review replies
Use draft review when you want to read the response before guests receive it.
Test a question
Use the safe Test Sky surface to explore a realistic guest question and its result.
Take over naturally
Handle a conversation yourself. Explicitly hand it back when Sky can continue.
Understand the handoff
See why a guest needs you and which decision is still missing.
Your voice. Your house rules.
Set the tone in communication guidance. Set prices, guest limits and payment requirements in your property settings, so Sky works from the details you’ve chosen.
- Changing the tone does not change your nightly rate.
- Sky follows the booking permissions you enable.
- Keep approved knowledge separate from general communication guidance.
- A test result is an example, not a guest send or a live booking.
A few helpful answers
More specific questions about your place? Let’s talk.
Do I need to write complex prompts?
No. Describe the communication style you want in plain language. Use structured settings for capacity, prices and reservation permissions.
Can I test before enabling automatic replies?
Yes. Use Test Sky for representative guest questions, inspect the result and review your settings before enabling the live reply scope you choose.
Can a written rule change the payment policy?
No. Payment and reservation policy live in validated settings. Communication guidance cannot override required consent or recorded booking and payment state.
Can I pause Sky?
You can take over a conversation and control the enabled automation scope. A paused or host-owned conversation must not imply that Sky is currently replying.
Let’s meet your place.
Join the free Messenger pilot. We’ll help you get started.