Guidance
Tell it how you'd answer, in a sentence.
Chatbot builders make you draw a flowchart for a conversation that never goes that way. Skyhost takes instructions the way a new co-host would: written down, in plain language, and tried out before they go live.
- Plain sentences
- The whole rule format“Never confirm a booking before payment” is a complete, working rule.
- Before you save
- When you can test itTry a rule against a real conversation with the unsaved wording applied.
- Live on save
- How long a change takesNo publishing step, no versions to manage.
What you can steer
How it sounds
Warm and short, or formal and detailed. Leave it alone and it is warm, brief, and in the guest's language.
Your rules
Always do this. Never do that. Both live in one list, because that is how hosts actually think about them.
Following up
Whether Sky nudges a guest who went quiet, and how hard. Off is a valid answer.
Default messages
The handful of sentences Sky falls back on — the first reply, what it says when it does not know, what it says when a guest asks for a human.
Try it, then save it
Every rule editor has a real conversation beside it, running your unsaved wording. You see the rule work before it is live.
When to fetch you
Sky escalates on its own judgement, and tells you why it did — on the thread, with what it tried first.
Why there is no flowchart.
Decision-tree builders assume you can predict the conversation. Guests do not cooperate: they ask three things at once, change dates mid-sentence, and open in a language you did not plan for. A rule written in words survives all of that, because the model applies it to whatever actually happened.
- No keyword triggers to maintain, and no intents to name.
- A rule applies everywhere at once, not on one branch of a tree.
- Rules you wrote are visible as plain rows — you can read what you told it.
- Changing your mind is editing a sentence, not rebuilding a diagram.
Questions about guidance
Do I need to write prompts?
No. You write instructions the way you would brief a person — “always mention the 2pm check-in”, “never quote for more than six guests”.
Can I test a rule before guests see it?
Yes. Every editor has a live conversation beside it that runs your unsaved wording, so you can see the effect before saving.
What if two rules conflict?
They are all visible in one list, so you can see the conflict and fix it. Rules are read as guidance rather than executed as code.
Can I turn follow-ups off entirely?
Yes. Skyhost is meant to be useful, not pushy — there is no drip sequence and no invented urgency.
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